the phone ringing
a voice on the other end : “ola”
the agent : “ma’am good morning, am i speaking to “Maria Luis”
the voice on the other end : “si.. si”
the agent : “ma’am, i’m calling from the credit card company.. your bill due of $125.
the voice on the other : long pause
the agent : “ma’am, you there?”
the voice on the other end : “no e n g l a i s h”
the agent : “hello, ma’am, your bill is due”
and the line went dead